FAQ
To help you get the most out of your Maekrt experience, we have organized the following answers to our most frequently asked questions:
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How should I care for my ceramic tea sets? To maintain the quality and appearance of your ceramic tea sets, we recommend hand washing them with mild soap and warm water. Avoid using harsh abrasives, and handle them with care to prevent chipping or cracking.
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What is your shipping policy? Our shipping fees are determined by your order total. For orders between $0.00 and $49.00, we charge $5.99 for Standard Shipping. For orders of $49.00 and above, we provide free Standard Shipping. For those needing their items sooner, we offer an Expedited Shipping option at a flat rate of $8.99 for all orders.
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Can I return or exchange my order? Yes, we accept returns and refunds. If you are not completely satisfied with your purchase, please contact our support team at service@maekrt.com within a reasonable timeframe after delivery. Please provide your order details so we can guide you through the return process according to our policy.
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How can I track my shipment? Once your order has been processed and dispatched, you will receive a confirmation email containing your logistics tracking information. You can use this link to monitor the status and expected delivery of your tea set.